In-Flight Consulting & Auditing

Elevating Passenger Experience, Brand Excellence, and Revenue Growth

At Avisence LLC, we specialize in in-flight consulting and auditing services designed to enhance airline brand perception, elevate customer satisfaction, ensure safety excellence, and maximize ancillary revenue opportunities. Our approach is tailored to increase Net Promoter Scores (NPS), raise service benchmarks, optimize soft product offerings, and drive a competitive edge in passenger experience.

By providing a data-driven, passenger-centric evaluation of in-flight services, we help airlines strengthen their market position, differentiate their brand, and build long-term customer loyalty.

Discreet Onboard Auditing & In-Flight Evaluation

Real-Time Insight Through Firsthand Experience

Unlike traditional audits that rely solely on passenger feedback and performance data, Avisence LLC places experienced consultants physically onboard your flights. Our team of seasoned aviation professionals with years of in-flight experience at world-class airlines discreetly assesses every aspect of the passenger journey by flying in different cabin classes, ensuring an unbiased, firsthand evaluation of real-world service execution.

• Flight Attendant Service & Hospitality Standards
• Crew Attention to Passenger Needs & Proactive Engagement
• Adherence to Safety & Emergency Preparedness Protocols
• Meal & Beverage Quality, Presentation, and Timeliness
• Cabin Cleanliness, Lavatory Functionality & Overall Hygiene
• Passenger Comfort, Seating & Onboard Amenities
• Boarding & Deplaning Efficiency & Customer Interaction
• Effectiveness of In-Flight Entertainment & Connectivity Services

Brand Protection & Enhancement

Aligning In-Flight Service with Your Brand Identity

An airline’s in-flight experience is the most tangible representation of its brand promise. We provide holistic brand audits and service refinements to ensure that every aspect of the passenger journey aligns with your brand identity, values, and market positioning.

• Brand Consistency Audits Across All Cabin Classes
• In-Flight Product & Service Experience Benchmarking
• Crew Service Standards & Cultural Alignment
• Cabin Design, Ambiance & Comfort Evaluation
• Passenger Experience Perception Studies & Market Analysis

Customer Satisfaction & Net Promoter Score (NPS) Improvement

Transforming Passenger Experience into Long-Term Loyalty

Passenger satisfaction is the foundation of repeat business and brand advocacy. Through detailed in-flight audits and customer feedback analysis, we help airlines identify gaps, eliminate pain points, and implement strategies to elevate their NPS and customer retention rates.

• Onboard Passenger Journey Mapping & Pain Point Identification
• Analysis of Customer Sentiment & NPS Enhancement Strategies
• Cabin Crew Performance & Engagement Improvement Programs
• Personalization & Service Customization for Higher Satisfaction
• Implementation of Proactive Service Recovery Strategies

Safety, Compliance & Service Excellence Audits

Reinforcing Safety Culture & Service Reliability

Passenger safety and regulatory compliance are non-negotiable elements of in-flight operations. Our safety and service audits ensure that airlines not only meet regulatory standards but also exceed customer expectations by seamlessly integrating safety with hospitality.

• Cabin Safety & Regulatory Compliance Audits (FAA, EASA, ICAO)
• Crew Safety Procedures & Passenger Communication Reviews
• Emergency Preparedness & Onboard Health Protocols Evaluation
• Cabin Cleanliness & Hygiene Standards Compliance
• Pre-Departure & In-Flight Service Consistency Audits

Soft Product Optimization & Revenue Growth

Maximizing In-Flight Revenue Without Compromising Customer Experience

Soft products—such as catering, onboard retail, and entertainment—are key revenue drivers. We help airlines refine these offerings to increase customer satisfaction while maximizing ancillary revenue opportunities.

• Menu Engineering & Catering Optimization for Higher Engagement
• Premium Cabin Product Enhancement for Revenue Growth
• Onboard Retail & Buy-on-Board Program Optimization
• Beverage & Wine Program Curation for Luxury & Economy Markets
• Personalization & Upsell Strategies for Increased Revenue Per Passenger

Data-Driven Decision Making for Continuous Improvement

Leveraging Passenger Data to Drive Smarter In-Flight Strategies

We utilize real-time data, customer feedback, and competitive insights to ensure that airlines continuously improve their service offerings, adapt to changing consumer preferences, and maintain a leadership position in the industry.

• NPS & Customer Satisfaction Analytics
• Cabin Crew Performance Metrics & Coaching Strategies
• Passenger Surveys & Sentiment Analysis
• Predictive Modeling for Future Service Enhancements
• AI-Driven Personalization Strategies for Differentiated Service Offerings

Achieving Competitive Excellence in In-Flight Services

At Avisence LLC, we help airlines redefine their in-flight product, service, and overall passenger experience by implementing rigorous audits, brand evaluations, and customer-focused improvements.